OUR RETURNS POLICY

1. Overview:

At PrideR.net, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, you may return it within the specified timeframe and under the conditions outlined in this Returns Policy. Please read the following information carefully to understand our policies regarding returns, exchanges, and refunds.

2. Eligibility for Returns:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items must also be returned within the specified timeframe, typically within 30 days of purchase, unless otherwise stated.

3. Non-Returnable Items:

Certain items are not eligible for return or exchange, including:

• Gift cards
• Downloadable software products
• Personalized or customized items
• Perishable goods
• Health and personal care items
• Intimate or sanitary goods
• Hazardous materials
• Sale or clearance items (unless defective or damaged upon receipt)

4. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at tsiyoni@cox.net to request a Return Merchandise Authorization (RMA) number and instructions for returning your item.
• Pack the item securely in the original packaging, if possible, and include all accessories and documentation that came with the product.
• Clearly mark the RMA number on the outside of the package.
• Ship the item to the address provided by our customer service team using a trackable shipping method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

6. Exchanges:

If you need to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

8. Contact Us:

If you have any questions or concerns about our Returns Policies, please contact us at tsiyoni@cox.net.